Shipping Information

We do our best to ship items in a timely manner. We anticipate most orders to ship in 1-3 business days but could take 7-10 business days depending on workload at our shipping facility.

Please allow time in transit as well, most packages take 2-5 days to get to their final destination. Most items going through USPS due to many of our members have PO Box addresses.

Return / Refund Eligibility Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return and subsequent refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additionally we do not offer returns, exchanges or refunds on the following items:

• Gift cards / Vouchers
• Virtual products (i.e. memberships)
• Perishable items (i.e. coffee)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless instructed to do so by GOA Member Services team.

There are certain situations where only partial refunds are granted, however they will be determined on a case by case basis and no partial refunds are guaranteed:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on which bank institutions are involved.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions. Please include order number.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you will get instructions via email where to send your item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable / not eligible for reimbursement.

Depending on where you live, the time it may take for your exchanged product to reach you may vary, we do our best to turn around items quickly.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in shipping.

Need help?

Contact us at [email protected] for questions related to shipping, refunds and returns